Cart 0

COMPANY POLICIES - SHIPPING / PROCESSING

Thank you for shopping with us - agreeing to the terms and conditions means that you are agreeing to our company policies for "Processing Times, Shipping Costs, Cancelation Fee" listed below - therefore please read carefully.   

PROCESSING TIMES

Please allow 5 to 10 business days (not including weekends or holidays) to have your order shipped.   We are extremely busy right now and most orders are taking close to 10 business days to ship.  

SHIPPING COSTS

We know that shipping can be the most expensive part of the online shopping experience.  We do not charge for boxes or any handling fees.  We only pass along the exact cost to ship that we are charged - a bill of lading is sent with every order showing the cost we were charged.  For this reason, there may be occasions where we will may have to contact you to ask for additional funds to cover the cost to ship your order.  On average a $50 order of dummy cakes will require one  20" cubic box to ship.  Our online calculator is based on ONE of the 20" cubic box to your address from ours (Houston, TX).  This will give you some idea of what to expect.  And yes there are many occasions where we have refunded a customer if they order can fit into a smaller box.   Since shipping is based on box size and not weight, consider the shapes you are ordering and if they may take more than one 20" cubic box. 

CANCELATION FEE

If you purchase and then choose to not accept the additional cost to ship (should this occur) and wish to cancel we will deduct 10% from the total amount you originally paid for the entire order (does not include tax which is refunded at 100%).   

If you purchase and then later decide you cannot wait up to 10 business days we will refund you less a 10% cancelation fee of the total of your order (does not include tax which is refunded at 100%)

This covers the time and cost we spent to cut your order, box it and calculate the shipping. 

If you have any concern email us and we will give you an estimated cost to ship your order ahead of time.   lonestarfoam@gmail.com

Thank you for your interest in our product.